Details of the amenities and facilities are correct at time of booking, however may change dependent on maintenance schedules. Please further note that certain amenities and facilities detailed on this letter may be subject to a fee, and you should clarify with the resort directly if required.
What time is check out?
Check out time is strictly 10:00 am daily
What do I need to check-in?
The resort will require a copy of the confirmation letter in order to check you in. It is a requirement that all Guests provide proof of identification in order to receive room keys. Guests may use their valid ID, driver’s licence or passport as proof of identification. Guests who booked and paid for their accommodation using a credit card will need to present the same card at check-in. A security fee of R1000 will be taken as a pre-authorisation upon arrival.
How do I make a Booking?
All bookings are completed through our booking partner The Booking Button. The Booking Button operates on a secure server.
What is your cancellation policy?
If the reservation is cancelled within 0-21 days from occupation date, there will be a cancellation fee equal to 100% of the reservation value. If the reservation is cancelled 22 days or more from occupation date there will be no cancellation fee.
What are the rules regarding overcrowding?
If, in the opinion of management, more than the stipulated number of persons occupy the unit, you or your party may be required to vacate the unit and you will be liable for the applicable penalty fee.
Must I sign an indemnity on check in?
You will be asked to sign an indemnity on check in. Only a person aged 18 years or older may sign the Guest Registration Card on check-in and must remain in occupation for the entire period. Failure to adhere to this condition can result in the remaining occupants, if under the age of 18 years, being requested to vacate the room.
What happens if I break something?
You will be personally liable for the cost of repairs or replacement arising from any damage or loss to the unit or its contents, or any costs incurred by you or your party on account during occupation of the unit and you will be charged accordingly.
Is smoking allowed?
Smoking is by law not allowed in the unit, on patios or in any building on the resort, other than in designated smoking areas. Should you or any of your party smoke in the unit and, in the opinion of management, the unit needs to be cleaned as a result, you will be liable for the applicable penalty fee.
Are pets allowed?
No pets of any kind are allowed at the resort. Should you fail to abide by this rule, you will be required to remove the pet/s from the resort and will be liable for the applicable penalty fee.